Revolutionizing Operational Efficiency with Synovo Robotics

Discover how Synovo Robotics transforms autonomous robots into essential infrastructure, ensuring seamless operations and minimizing downtime.

Pioneering the Future of Autonomous Robotics

At Synovo Robotics, we are dedicated to redefining the role of autonomous robots in various industries. Our mission is to integrate cutting-edge robotic technology into everyday operations, providing reliable and efficient solutions that enhance productivity and reduce operational risks. With a focus on innovation and customer satisfaction, we aim to empower businesses across sectors such as healthcare, hospitality, and education, making technology an integral part of their success.

Key Features of the Synovo Service Stack

Bronze Plan: Cost-Effective Support

Ideal for teams that can tolerate more internal responsibility and slower resolution in exchange for lower monthly cost. offering essential warranty and technical assistance while keeping costs low.

Silver Plan: Balanced Performance

Designed for organizations seeking reliable support with predictable outcomes, this plan includes enhanced maintenance and faster response times.

Gold Plan: Unmatched Continuity

Perfect for mission-critical operations, providing comprehensive coverage and rapid solutions to ensure zero downtime and operational certainty.

Why Choose Synovo?

Synovo Robotics offers a structured approach to support, with plans tailored to meet diverse needs, ensuring your operations remain uninterrupted and efficient.

Explore Our Service Plans

At Synovo Robotics, we offer tailored service plans to fit the unique needs of your organization. Choose from our Bronze, Silver, or Gold plans to ensure your robotic systems are always operational and efficient.

Bronze Plan

Ideal for teams that can manage some internal responsibility, the Bronze Plan offers essential support at a lower cost. It includes hardware warranty, software updates, and technical assistance during business hours.

Silver Plan

Designed for schools, municipalities, and multi-building operations that need reliable outcomes and less staff burden, the Silver Plan provides managed performance with predictable support. It covers all shipping costs and includes yearly on-site maintenance to keep your robots in top condition.

Gold Plan

For mission-critical environments, the Gold Plan ensures operational continuity with zero-surprise coverage. It offers comprehensive parts coverage, bi-annual maintenance, and a swap program for uninterrupted service.

Custom Solutions

Need something different? Synovo Robotics can tailor a service plan to meet the specific demands of your industry, ensuring your robots deliver maximum value and performance.

Bronze Plan

“Warranty + Assisted Self-Management”

What’s Included
  • Hardware Warranty Coverage
  • Software Updates
  • Unlimited Technical Assistance via Phone & Email (9am–5pm)
  • Consumables sent annually
  • Synovo covers 25% of parts
  • Customer pays shipping to Synovo
  • Synovo covers return shipping after repair
On-Demand Support Response
  • Initial Response: < 24 hours
  • Workaround: 4 business days after initial response
  • Full Resolution: 7 business days after initial response

Silver Plan

“Managed Performance + Predictable Support”

What’s Included (Bronze PLUS)
  • Hardware Warranty Coverage
  • Software Updates
  • Unlimited Technical Assistance via Phone & Email (9am–5pm)
  • Synovo covers all shipping costs
  • Yearly on-site Preventative Maintenance (internal cleaning, software updates, testing, etc.)
  • Consumables sent bi-annually
  • Synovo covers 50% of parts cost
On-Demand Support Response
  • Initial Response: < 12 hours
  • Workaround: 2 business days after initial response
  • Full Resolution: 4 business days after initial response

Gold Plan

“Operational Continuity + Zero-Surprise Coverage”

What’s Included (Silver PLUS)
  • Hardware Warranty Coverage
  • Software Updates
  • Unlimited Technical Assistance via Phone & Email (9am–5pm)
  • Synovo covers all shipping costs
  • Bi-Annual on-site Preventative Maintenance (internal cleaning, software updates, testing, etc.)
  • Consumables sent quarterly
  • Yearly refresher training from Synovo technicians
  • Synovo covers 100% of parts cost
On-Demand Support Response
  • Initial Response: < 12 hours
  • Workaround: 1 business day after initial response
  • Full Resolution: 2 business days after initial response
SWAP Program (Gold Only)
If the robot fails to perform as outlined in the SOW:
  • Replacement robot shipped within 2 business days while yours is repaired

What Our Clients Say

“The Gold Plan has been a game-changer for our hospital. We can’t afford downtime, and Synovo ensures our robots are always ready to work.”

Dr. Carter, Hospital Administrator

“Switching to the Silver Plan was the best decision for our school district. We have peace of mind knowing our robots are well-maintained and supported.”

Mr. Smith, School District Manager

Explore Our Service Plans

Discover how Synovo Robotics can enhance your operational efficiency. Contact us today to learn more about our tailored service plans and find the perfect fit for your organization’s needs. Whether you’re looking for basic coverage or comprehensive support, we’re here to ensure your technology investment delivers maximum value.

Get in Touch