Service Plans Built Around Reliable Robotic Operations
Synovo Robotics helps organizations keep their autonomous robots running with dependable support, clear service options, and responsive technical assistance.
From warranty coverage to remote support and repair coordination, our service plans are designed to protect your investment and keep your operations moving.
Synovo service plans simplify support and reduce downtime
What You Can Expect
• Support for robot performance and troubleshooting
• Clear service options based on your needs
• Warranty coverage based on your selected plan
• Help with software updates and system questions
• Repair coordination when service is needed
• Practical guidance from a team that understands robotics
Choose the Right Level of Support
Synovo offers 3 service plans so each organization can choose the right fit based on robot usage, operational needs, and support expectations.
Bronze Plan
Silver Plan
Gold Plan
Cost-Effective Support
The Bronze Plan is a practical option for teams that need basic coverage and can manage some internal troubleshooting.
This plan is best for organizations that want essential warranty protection and standard support during business hours.
Balanced Performance
The Silver Plan offers a stronger level of support for organizations that depend on their robots for regular daily operations.
This plan includes added technical assistance and more predictable support for teams that need dependable performance.
Maximum Operational Support
The Gold Plan is designed for organizations where robot uptime is a high priority.
This plan provides the most complete level of service, including stronger response support, added maintenance coverage, and a higher level of operational protection.
Best for: Teams with lower risk operations or internal staff who can help manage basic robot support.
Best for: Schools, municipalities, hospitality spaces, facilities, and organizations that use robots as part of normal daily operations.
Best for: Mission critical environments where downtime creates risk, delays, or service disruption.
What Is Included
| Service Feature | Bronze | Silver | Gold |
|---|---|---|---|
| Hardware warranty coverage | Included | Included | Included |
| Software updates | Included | Included | Included |
| Phone and email support | Included | Included | Included |
| Business hours support | Included | Included | Included |
| Shipping support | Limited | Included | Included |
| Annual onsite maintenance | Not included | Included | Included |
| Biannual onsite maintenance | Not included | Not included | Included |
| Consumables | Customer pays | Customer pays | Included |
| Parts | Customer pays | Synovo covers 50% | Synovo covers 100% |
| Best use case | Basic coverage | Daily operations | Critical operations |
Not Sure Which Plan Fits?
Synovo can help you choose the right plan based on your robot type, facility needs, usage level, and internal support resources.
A team using 1 robot a few times per week may need a different plan than an organization running multiple robots every day.
We will help you review the right level of coverage before you commit
Need a Tailored Service Plan?
Some organizations need support beyond a standard plan.
Synovo can tailor a service solution for larger fleets, complex facilities, multi location operations, or high demand environments.
Custom support may include added onsite service, fleet level reporting, special response needs, or expanded maintenance planning.
Protect Your Robotics Investment
Synovo service plans help your team get more value from autonomous robotics through reliable support, clear coverage, and practical service guidance